Myriads of leisure chatbots examples are out there. The magic then happens when Companies are able to combine an intelligent knowledge base with customer context (coming from the conversation channels) and rich customer data coming from the CRM.įrom “ Chatbots - The Beginners Guide” by Assaf Elovic In a nutshell: The Knowledge Base is intelligent as it has been conceived to adapt the message to each channel (via different sizes or lengths of it per channel or via AI). This is where you feed from the same “well” email, live chat, social channels, sms, messengers. Why is having a Knowledge base advantageous?Īs a best practice, I would advise companies to consider a single source of Knowledge (truth) for all communication channels. This is a common pitfall I’ve seen along the way: the chatbot (or avatar or automatic-chat) projects dealt as a silo. But before launching ourselves in chabot waters, as an Enterprise we do need to have some of the basis covered: an Intelligent Knowledge Base.
2017 : A Chatbot Experience provided recently How to approach “chatbotting”?
0 kommentar(er)
